When you place an order for an item that is fulfilled by Exertis, your details shall be forwarded to them so that they can fulfil the order, and to their courier so that they can deliver the item. Products labelled '*item fulfilled by Exertis on behalf of hmv' will be supplied to you directly by Exertis via their approved couriers.In this instance, we'll send weekly updates to keep you aware. Certain items can take longer to source than the estimated week, particularly during busy trading periods and may take longer to arrive at our warehouse.Where an item is 'Back in stock soon', we'll aim to receive more stock within a week and will dispatch any orders once the shipment has arrived.

We will aim to dispatch pre-orders so that you receive them on the release date.

Orders sent via the Express Delivery service will be dispatched the same day if ordered by 2pm, Monday to Friday (excluding public holidays).

Orders sent via Royal Mail 48® are usually received within two to five working days, including Saturdays.

If the items are in stock, we’ll aim to dispatch them within 24 hours of your order being placed.

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